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Legal Info

Accessibility Standard for mccormickflavoursolutions.ca

We want everyone who visits mccormickflavoursolutions.ca to feel welcome and find the experience rewarding.


The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005. Its goal is to have a fully accessible Ontario by 2025. In order to achieve its objective, the AODA will establish accessibility standards in the areas of:

  • Customer Service
  • Transportation
  • Information and Communications
  • Employment
  • Built Environment

The Accessibility Standards for Customer Service (Ontario Regulation 429/07) is the first to be enacted into law.

McCormick Canada is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities, allowing them to benefit from the same services, in the same places and in a similar way as other customers. As such, this website follows the Web Content Accessibility Guidelines (WCAG) 2.0

McCormick Canada has developed a Customer Service Policy to govern how it and its licensed offices and affiliated companies offer goods and services to people with disabilities in Ontario. In addition, McCormick Canada has developed an Integrated Accessibility Standards Policy and Multi Year Accessibility Plan. Copies of these are available by calling 1-800-265-2600.

Feedback and Accessibility Requests

If you have any questions regarding our accessibility measures or experience any issues please:

Mail:
PO Box 5788 London, ON N6A 4Z2

Call: 1-800-265-2600

Email: consumer_services@mccormick.com


McCormick Customer Service Policy

PURPOSE

McCormick Canada is committed to providing its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and to allowing them to benefit from the same services, in the same place and in a similar way as other customers.

REFERENCES AND DEFINITIONS

Physical Access Control Policy – IT
This is a global McCormick policy addressing access to the McCormick network. If a visitor requires access to the network, this policy must be followed and a representative in IT must be contacted.

Customers are any individual who represents our customers, and consumers who purchase our trademarked product.

PROCEDURE


McCormick Canada is committed to excellence in serving our customers and consumers, including persons with disabilities, with respect, dignity, and independence. We embrace diversity and will carry out our responsibilities in the following areas:

  1. Training

McCormick Canada will provide training to employees and third party providers who interact with customers and consumers. All employees who are involved in the development and approval of customer service policies, practices and procedures will be trained. All current applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. All applicable new hires will be trained in the same manner during their on-boarding with Human Relations. Training will be provided when changes are made to these policies, practices and procedures. Training records will be kept to demonstrate that training was provided and indicate how many people have been trained.

Training stresses the importance of creating a barrier free environment and will include the following:

a)       The purposes of the Accessibility for Ontarians with Disabilities Act, 2005

b)       The requirements of the accessibility customer service standard

c)       How to interact and communicate with people with various types of disabilities

d)       How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

e)       How to use any assistive devices available on McCormick Canada’s premises that may help with the provision of goods or services to people with disabilities

f)       What to do if a person with a disability is having difficulty in accessing McCormick Canada’s goods and services

g)       McCormick Canada’s policies, practices and procedures relating to the customer service standard.

  1. Communication

McCormick Canada will communicate with persons with disabilities in ways that take into account their disability. We will train staff on how to interact and communicate with people with various types of disabilities. Customers can communicate with McCormick Canada via telephone (including TTY Relay), e-mail, and mail.

  1. Assistive Devices

McCormick Canada is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices.

  1. Service Animals

McCormick Canada is committed to welcoming persons with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties and where the animal is not excluded by law. While visiting McCormick Canada it is the responsibility of the person with the service animal to control the animal at all times. We will ensure that all staff are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Service Animals will not be allowed in food manufacturing areas as per the Health Protection and Promotion Act, Ontario Regulation 562. McCormick Canada reserves the right to request a letter from a medical professional certifying that the use of the animal as medically necessary.

  1. Support Persons

McCormick Canada is committed to welcoming persons with disabilities who are accompanied by a support person. Persons with a disability will be allowed to enter McCormick Canada with his or her support person and at no time will they be prevented from having access to their support person while on our premises. The support person will be bound by all confidentiality agreements in the same manner that the customer is bound by them.

  1. Notice of Temporary Disruption

McCormick Canada will make reasonable effort to provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

  1. Feedback Process

The ultimate goal of McCormick Canada is to meet and surpass customer expectations while serving customers with disabilities. Feedback regarding how McCormick Canada provides goods and services to people with disabilities can be made by e-mail, telephone, or mail.

La Cie McCormick Canada
PO Box 5788
London, ON N6A 4Z2

1-800-265-2600
consumer_services@mccormick.com

McCormick Canada will respond to all feedback received in a timely manner, and make any necessary changes to policies or procedures to ensure that customers with disabilities are treated with dignity, and respect.

  1. Modifications to this or other policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities.